1. Do you have experience in building a sports facility? If yes, please provide your credentials. If not, go to question no. 2.
2. Do you have an experienced and qualified sports facility builder on your team? If yes, provide their credentials and experience.
3. What is your warranty policy?
• What does it cover?
• How long is it effective?
• How does it work?
• What isn’t included?
• What voids it?
4. Do you hire subcontractors or your own employees to install the facility?
5. Do you use subcontractors or your own employees for your maintenance and repair services?
6. What are the hiring and training protocols for service providers, including background checks, experience levels, and security procedures during on-site construction?
7. Does your company provide field maintenance, responsive repair, and cleaning services?
8. Does your company own specialist construction and maintenance equipment?
9. What is the timeline from start to completion of the project?
10. Can you provide references and case studies?
11. What are your company’s maintenance and management protocol recommendations for the facility you want to install?
• Do you provide a guidebook, team training, or other resources after installation?
• Do you offer ongoing team training services?
12. If our facility has to be repaired after installation, is the cost of repair included in the project fee, or is it an additional expense?
13. How responsive are your repair services?
• How long will it take you to repair our facilities once a request is made?
• How far away are the repair specialists who will respond to service requests?
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